Order CancelationUpdated 6 months ago

For an optimal customer experience, in-stock orders are swiftly processed and shipped upon placement. Most in-stock orders (excluding preorders or backorders) are shipped within 24 hours of placement.

Once an order is placed, there is a 20-minute window before it is processed. After this, our automated system quickly moves your order to “Pick and Pack” status, and we’re unable to make cancellation requests.

In the event you need to cancel an order, an $8.76 fee may apply if it has already moved to the packing stage. If a tracking number has been generated, unfortunately, the order cannot be canceled. For assistance, kindly reach out to us at [email protected], and we'll do our best to help.

In this case, we ask that you please kindly wait until the order arrives and follow the normal return policy procedure. 

We appreciate your understanding of our processes and look forward to delivering an exceptional shopping experience.