One Year Warranty PolicyUpdated a year ago
We are committed to the quality of our products and are pleased to provide a one-year warranty for your purchases. This one-year limited warranty applies to all Parisa Wang handbags, subject to applicable conditions and exclusions, and begins from the original date of purchase (proof of purchase required).
Should you encounter any manufacturing defects within this timeframe, we will replace the item at no cost with an identical or comparable product. We apologize for any inconvenience caused. Please note that defective handbags and small leather goods will not be returned to the customer. The customer is responsible for any associated reshipping or shipping costs for the defective product to reach us for repair or replacement.
To initiate a warranty claim, please contact our customer service via email at [email protected] during our hours of operation (8 am to 8 pm EST, Monday - Friday). Please include the following information in your email:
- The style number (as found on your receipt)
- Clear photos of the item, clearly showing the issue
- A copy of your proof of purchase (original receipt, packing slip, or credit card statement)
Over time, the leather may develop a patina and darken due to skin oils and exposure to direct sunlight. This natural process enhances the handbag or small leather item's appearance. Variations in color and texture are cherished characteristics of beautifully tanned leather and natural stones.