How do I cancel my order and get a refund?Updated 8 months ago
Order Cancellation and Refunds
At Parisa Wang, we are committed to enhancing your shopping experience by processing and shipping your orders as quickly as possible. Here is our policy regarding order cancellations and refunds:
Cancellation Before Shipment
- Immediate Action Required: Due to our commitment to prompt service, in-stock orders are processed and prepared for shipment immediately after you place them. Because of our automated shipping process, we cannot make changes once processing begins.
- Contact Us Immediately: If you need to cancel an order, please contact us at [email protected] at your earliest convenience. While we cannot guarantee that we will be able to halt your order before it ships, we will make every effort to accommodate your request. We can only cancel your order if it has not yet been released to fulfillment. Once an order is in the fulfillment process, it cannot be stopped due to the automation of our shipping system.
Handling Pre-Shipped Orders
- Shipping Window: Most orders, unless specified as preorders or backorders, are shipped within 24 hours from the time they are placed.
- Cancellation Post-Shipment: If your order has already been shipped and cannot be canceled, we ask that you wait for the delivery and then follow our standard return procedure.
Return Procedure for Refunds
- Return Eligibility: Once you receive your order, you may return the merchandise in accordance with our return policy, which is designed to be simple and customer-friendly.
- Refund Process: Upon the successful receipt and inspection of your returned item(s), we will process your refund to the original method of payment. Please note that it may take several business days for the refund to appear on your statement, depending on your bank or credit card issuer.
Additional Support
- Questions and Assistance: Should you have any questions about canceling an order or the refund process, or if you need assistance with a return, please do not hesitate to contact our customer care team. We are here to support you every step of the way.
Contact Information
- Email: [email protected]
- Customer Service Hours: Mon-Fri 9am-6pm EST